NM
Naledi M

1 reviews | Active since Aug 2016

29 May 2023, 13:46

Unauthorised debit order

I bought a car Tata in 2016 I had a contract with tracker which is supposed to run for 3yrs! Then it’s now month to month! I called teacher to cancellthe contract in 2022 now this year I was reversing the debit orders! Now I called again on 3/05/23 to cancel again now they keep taking my money by force! Everytime they increase the amount ! Last month I reversed F369.54 now 27 May they took R429.54 I’m a pensioner I need my money to be refunded! Because the do a debicheck mowing that you can’t reverse it! A debicheck must be aurthorised and I satainly did not authorise it! I need a refund of my money! We are pensioners we have paid you your 3 yrs!

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Replies (2)
Tracker Connect
Tracker Connect's reply29 May 2023, 16:15
Official
Good Day Naledi

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect
Tracker Connect's reply30 May 2023, 08:56
Official
Good day Naledi,

We confirm having contacted you via email and assisted accordingly. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect