Unauthorised Debit Order

Just recently I upgraded my tracker to a Sky Trax. After installation my car refused to start and I then requested tracker to come out and undo what ever they did as i was convinced the fault was due to their installation. A few days later Tracker came out, had a look at the car and I was told it was not Tracker's fault - needless to say the car MIRACULOUSLY started running smooth when tracker was done checking it! VERY STRANGE. On 1 May my account was debited by about R600 by tracker saying it was a call-out fee for a problem that was not theirs. On 4th May I called Tracker and asked them to look into this and to date NOTHING! I contacted them several times and everytime i am told to wait a few more days for a reply. Meanwhile my money is gaining interest in their account<br> <br> 1: I was not told about a call-out fee and requested a call retrieval<br> 2: How is it that the car miraculously starting running smooth when they were done looking at it.<br> <br> I would like to get my money back <br> <br> Bonita