UR
Unathi R

1 reviews | Active since Jun 2018

08 Jun 2018, 17:48

Unauthorised billing of account

Tracker continues to debit my account three months after I requested them to cancel the contract which I no longer required after I sold the car which had their devide. This issue dates back to November 2017. Upon the expiry of my 36 Month contract agreement with them, I requested tracker to put me on a month to month basis following endless calls from their consultants who were trying to sell me more products. I declined their offers citing that I would soon be upgrading a car and it would be pointless to renew a tracker contract given those circumstances. Now I cant seem to get them to stop debiting my account for a car I no longer have in my possession. Its ridiculous.

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Replies (2)
Tracker Connect
Tracker Connect's reply09 Jun 2018, 08:07
Official

Good morning Unathi,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Customer Care Team

Tracker Connect
Tracker Connect's reply09 Jun 2018, 10:32
Official

Good day Ms Radebe,

Kindly note we attempted to contact you without success.

emails were sent to you with the outcomes of the matter.

Kind regards,

Customer Care Team