unauth deduction - been complaining 1yr - still not even feedback from management

I'm writing this to you as a last attempt to resolve this a professional manner.

Please find my details in order to obtain my Tracker details on my system:

Mr Joseph Daniel Wagner ID: ********** 055085 Cell phone Nr: **********

I'm not going to repeat myself, so i'm going to put this plain and simple;

I signed up through Talk Sure, with regards to the R99.00 package that was offered to me with no installation fees, and no upfront costs, this was repeated to me on all the calls various of times by the Talk Sure agent (Brenda) over two days, on speaking to your agent.

I signed up several vehicles with her over the course of our dealings in those two days it took to conclude these transactions.

3 Months after signing up with the 3 vehicles, there was a increase that i was also not informed about by the Agent either? The Agent said R99.00 for the contract period, she did not ever mention that I will have to take in consideration of yearly increases, and that is this trade i'm not blind to that but your agent made in her dealings to me "point of sale material" it as R99.00 for the contract period, why did she not inform me to take note i will still be liable for yearly increases?

I did ask the question to the agent with regards to the what is the process when I sell a vehicle, as this was possibility & wanted to know in advance She did explain to me the procedure she explain that a Change of ownership will be done to the new client, and should I still be in contact - it will be just continued on the new vehicle, again there was NO indication or information from your agent that there will be any additional Costs involved with a Change of ownership.

I where also not informed to read any information supp**** to me or to fami****ises myself with any or all contractual details and that I was obligated to this, as she is not able to cover all the do's & dont's.

I have since this, sold the the Golf and bought a Ford Bantam, I contacted Tracker for the Change of ownership, where i was then informed of costs to R1200.00. I'm received a e-mail from your company informing me that I was clearly informed of the costs? I requested the calls that i agreed to be recorded send to me.

The Calls where send to me & i again listened to them - and NO WHERE in the calls did the agent make mention of any other costs other than the R99.00 with no Installation fee & no other upfront fees.

So between the mail received and the call received i'm at: 1. was all the calls actually supp**** to me, because i can't find any evidence to support your companies statements 2. If all the calls was not supp****, why where it not supp**** to me?

So we are left with the next at the same time: 1. I've been paying for the device in the golf, yet I don't have the car? 2. I have a Ford driving around without a tracking device ( I know Ford is high risk vehicle) I will hold your company responsible should my vehicle be compromised due to the lack service from your company and the wrongly & insufficient supply of information by the agent working under the Tracker brand.

Please can this be investigated & feedback be supp**** to me urgently in this regard, within the next 24hours.

I am aware that this most probably could be handed over but I will not deal with another agent within your company, so i'm requesting that i only be contacted by a approved manager that is informed of this type of situations ( I have done some research and I've picked from social media that is common trade in Tracker and that i'm not the 1st and only and i will definitely not be the last client that will have to deal with kind of service from your company.) The manger that contacts me next me need to be able to make informed decisions then & there.

Regards Mr Wagner