Unallocated Deposit

During a payment from my bank account to their, the consultant from the bank used a incorrect reference number. This result that two payments could not be allocated to my account. I'm trying since March 2015 that Tracker must allocate the deposits to my account, but without success. The proof of payments of the unallocated deposits have been faxed to Tracker numerous times. Up to now they are still insisting that my account is in arrears. Tracker have now suspended my tracker signal which deemed the unit in my car worthless. I just keep on receiving e-mails that I am in arrears which is not the case. This situation is not feasible for anybody who plannex to do business with Tracker in future.