Unacceptable Service

Totally unacceptable service from Tracker. Car has been involved in an accident and written off, straight away we notified tracker and thereafter asked them to cancel the service as there is no car anymore. In response we received a letter stating that there is a cancellation fee due to us signing a 36months contract which is not true. I asked them to provide me with a copy of the signed agreement, and now almost 4 weeks later, there is still nothing! I have it over emails that they are trying to retrieve such contract, however they know and I know that there is no such agreement as it was on a month to month basis and can be cancelled at any point. Even after speaking to a consultant on the phone (she was shocked that it takes so long), it has been another week and heard nothing from them. HOWEVER... they still had the audacity to deduct another debit order from my account this month.

Left with no option but to report them to the Consumer Protection.