RB
Ruan B

1 reviews | Active since Aug 2012

07 Sept 2018, 13:48

Unacceptable Client Service / Unauthorized Cancellation

After my previous review, my contract has now been cancelled without my confirmation or approval. Hence I now have no other choice but to move to another service provider, however no service provider wants to install their unit into my vehicle with your device still installed as this would have a significant impact on the battery life and might also cause some signal interference.

And now you want me to be even more inconvenienced by informing me that the removal becomes my responsibility and also that I have to personally take time off work in order to take my vehicle into a service station. This is unacceptable and for one I am extremely grateful to no longer be a client of your company and I would urge anyone looking for a tracking company to stay away.

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Replies (2)
Tracker Connect
Tracker Connect's reply07 Sept 2018, 13:57
Official

Good Day Ruan,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Tracker Connect
Tracker Connect's reply10 Sept 2018, 14:22
Official

Good day

This is to confirm that we have made contact with you and as per our discussion you will receive a call to assist further

we hope you find the above in order.

Kind regards

Customer Care Team