Unacceptable Client Service / False advertising

I have had a Tracker Early Warning System installed on my vehicle since 2014 and my monthly premiums have skyrocketed to a point of R300pm and when I called them to query this latest increase as all new contracts are a fraction of the price I was informed that as of January 2018 the Key Fob Early Warning System is no longer a service offered by Tracker and would need to upgrade to a new contract with a manual notification system.

I have never been informed of these changes, Tracker is no longer a safety feature but rather just a Recovery Service that you as the client need to phone them and inform them of your car being ******. Or you have the option of spending your data to activate the "car guard app" every time you park your vehicle.

I don't know what is worse the way that you treat your existing clients or the fact that you are moving from an automated protection system to a manual inconvenience.