1 reviews | Active since Nov 2015
Unable to Cancel
*****ulent Debit Orders.
I sold my vehicle in February and contact tracker to inform them about my cancellation as I no longer own the car. I cancelled via the app and received email confirmation.
I was informed I had to pay early cancellation fee of about ~R500 which was paid. Which was paid late due to me immigrating and was paid to a debt collection agency.
This amount was paid and there had been no further invoices from Tracker for 4 months - I assumed this was cancelled. Tracker then started debiting my account for their monthly amount - all these debit orders have been reversed and will continue to be reversed.
I sent multiple emails requesting the account to be cancelled and received multiple emails saying they’ve closed the ticket as they could not contact me - despite me letting them know I don’t have the number.
Tracker clearly miss aligned the funds and cannot cancel my account.
I’ve tried contacting you via email, Facebook and more emails but no luck. Ive tried to cancel numerous times but cannot receive any help.
I’m happy to continue reversing any debit orders sent forever if you won’t assist. I’ve opened a case with the National Consumer Protection.
