LD
Luke D

1 reviews | Active since Nov 2015

31 Oct 2024, 22:27

Unable to Cancel

*****ulent Debit Orders.

I sold my vehicle in February and contact tracker to inform them about my cancellation as I no longer own the car. I cancelled via the app and received email confirmation.

I was informed I had to pay early cancellation fee of about ~R500 which was paid. Which was paid late due to me immigrating and was paid to a debt collection agency.

This amount was paid and there had been no further invoices from Tracker for 4 months - I assumed this was cancelled. Tracker then started debiting my account for their monthly amount - all these debit orders have been reversed and will continue to be reversed.

I sent multiple emails requesting the account to be cancelled and received multiple emails saying they’ve closed the ticket as they could not contact me - despite me letting them know I don’t have the number.

Tracker clearly miss aligned the funds and cannot cancel my account.

I’ve tried contacting you via email, Facebook and more emails but no luck. Ive tried to cancel numerous times but cannot receive any help.

I’m happy to continue reversing any debit orders sent forever if you won’t assist. I’ve opened a case with the National Consumer Protection.

0
Replies (2)
Tracker Connect
Tracker Connect's reply01 Nov 2024, 09:43
Official
 
Good day Luke Davis,  

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter. 
 
We will revert to you shortly. 
 
Tracker Connect 
Tracker Connect
Tracker Connect's reply08 Nov 2024, 09:29
Official
Good day Luke Davis,
 
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company.
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
 
Tracker Connect