rP
robert P

1 reviews | Active since Jun 2010

28 Sept 2017, 14:09

un-authorised Debit Order for Agility

Hi, Can you please reverse my money with immediate affect as you are not authorised to debit to debit my account for Agility or anything more than what we signed up for. This Is unauthorised and in Breach of contract. I have instructed my bank to Block this charge. I need you to reverse my money or this will result in a case being lodged, This in *********, ********** and goes against the Consumer Protection Act, as this was not advised to us and we never agreed to this. My Partner and myself have a call recording with your agents when we agreed to take over the Tracker contract, again this was not advised. We only agreed to R199 per month and nothing more. Please fix this or I will lodge a complaint with the Office of consumer Protection and the National Customer Tribunal to have this rectified. I sincerely hope you can rectify this as soon as possible. thank you.

0
Replies (4)
Tracker Connect
Tracker Connect's reply28 Sept 2017, 14:33
Official

Good day Robert ,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Tracker Connect

Innocentia Maluleke

rP
robert P's update04 Oct 2017, 15:56
Reviewer Update
Hi I logged this on 28 Sep 2017, I am still waiting on your company to remedy the situation and refund my money, which you **********ly debited from my Account.
rP
robert P's update04 Oct 2017, 17:23
Reviewer Update
Hi, I wish to Give a Great thanks to Lavius Kodisang, Insurance Administrator at Tracker Connect Pty Ltd for sorting out my Issue. I am happy. Thank you again to Lavius's for his professionalism and quick action in resolving our Issue. Please reward him for the Excellent Service he Provided.
Tracker Connect
Tracker Connect's reply26 Oct 2017, 10:38
Official

We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive.

Kind regards,

Tracker Customer Care