ultimatum
Tracker Connect
I would continue to review until I get the service review as promised. Thursday I have received a direct email as a platform of communication from Thozama Bopha customer care co-ordinator to say that the issue was resolved and re-occurred again the previous day and that it needed to be escalated further. I would like to reply to this statement in full to say that when she said the issue was resolved, she went for less than two hours and that they took almost a day to work on it.
The issue till now as I am reviewing that are still working on it. Yesterday the vehicle had to be checked by the technicians and nothing has changed instead things got worse the other vehicle stopped also. What it means that both vehicles have been installed camera's but the system is not functional. This issue is till affecting me and my business so bad. i don't even know whether this is your working hard results. I am giving you until 12h00 on Monday to fully resolve all the issues or automatically with immediate effect to terminate this camera service contract. You can call to arrange the removal of whatever is installed. My reasons for termination you know them and I don't want any conversation relating to this matter or updates of your investigation.
Thank you.
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Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
09 Feb 2026, 07:34Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. The matter has been handed over to the co-ordinator assisting. We will revert to you. Tracker Connect
Best regards,
Tracker Connect's reply09 Feb 2026, 07:34
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. The matter has been handed over to the co-ordinator assisting. We will revert to you. Tracker Connect
Best regards,
's updateReviewer Update
09 Feb 2026, 14:11Tracker Connect
I am wring to you with a sore and hurtful heart. Tracker connect failed me and on my last review with them I stated that if the service of cameras requested are not 100% functional, they should come and uninstall their camera's and terminate my contract after 12:00.
The coordinator refuses and tells me that they can't uninstall they will continue to work on the service. I requested 8 cameras in total 4 in each truck. where I wanted my trucks to go and work they want all 4 to be functional and in this case none meet this requirement there they will remain suspended.
I now have no choice but to settle wherever the vehicles will work without cameras.
This failure doesn't only affect my revenue but my contracts also and employees. The coordinator called me earlier at 10:40 to say that the cameras are working and I asked her if she is telling me or she knows.
She rep**** by saying that she is asking me to check then I told her to call me again at 11:15 and she did at 11:18 I told her that in one truck only 1 camera is working and on the other its only 3. I also mentioned to her that they are left with 30 minutes before 12:00 as to proceed forward she said okay and she will call me back.
She called me again at 12:22 to say that the cameras are working and I asked all of them, she hesitated to say not all of them but 6 of 8. I am the one that told her that 6 cameras are now working and still that doesn't qualify them to work. She also told me that I will have to pay cancellation fees. I asked cancellation of what service did you guys provide and not to forget that from Friday afternoon, Saturday and Sunday.
She also told me that they provided me with the service by apparently "working" on this failed service. The coordinator said she will send a technician to come so I told her that when they send a him they should also be aware that the vehicle need to stop working while the tech is working which affects the service I'm providing to a supplier. I told her not to come to my vehicles unless they are uninstalling them.
I am here to say the service requested is not 100% and I want another provider. I am not willing to pay any cent after losing money and when tracker is not even going to compensate me a penny. The new service provider when they come I don't want a situation whereby they temper with their kit. I just don't want any service, investigation or tech updates please unless it is a communication of uninstallation.
Thank you.
I am wring to you with a sore and hurtful heart. Tracker connect failed me and on my last review with them I stated that if the service of cameras requested are not 100% functional, they should come and uninstall their camera's and terminate my contract after 12:00.
The coordinator refuses and tells me that they can't uninstall they will continue to work on the service. I requested 8 cameras in total 4 in each truck. where I wanted my trucks to go and work they want all 4 to be functional and in this case none meet this requirement there they will remain suspended.
I now have no choice but to settle wherever the vehicles will work without cameras.
This failure doesn't only affect my revenue but my contracts also and employees. The coordinator called me earlier at 10:40 to say that the cameras are working and I asked her if she is telling me or she knows.
She rep**** by saying that she is asking me to check then I told her to call me again at 11:15 and she did at 11:18 I told her that in one truck only 1 camera is working and on the other its only 3. I also mentioned to her that they are left with 30 minutes before 12:00 as to proceed forward she said okay and she will call me back.
She called me again at 12:22 to say that the cameras are working and I asked all of them, she hesitated to say not all of them but 6 of 8. I am the one that told her that 6 cameras are now working and still that doesn't qualify them to work. She also told me that I will have to pay cancellation fees. I asked cancellation of what service did you guys provide and not to forget that from Friday afternoon, Saturday and Sunday.
She also told me that they provided me with the service by apparently "working" on this failed service. The coordinator said she will send a technician to come so I told her that when they send a him they should also be aware that the vehicle need to stop working while the tech is working which affects the service I'm providing to a supplier. I told her not to come to my vehicles unless they are uninstalling them.
I am here to say the service requested is not 100% and I want another provider. I am not willing to pay any cent after losing money and when tracker is not even going to compensate me a penny. The new service provider when they come I don't want a situation whereby they temper with their kit. I just don't want any service, investigation or tech updates please unless it is a communication of uninstallation.
Thank you.
's update09 Feb 2026, 14:11
Reviewer Update
Tracker Connect
I am wring to you with a sore and hurtful heart. Tracker connect failed me and on my last review with them I stated that if the service of cameras requested are not 100% functional, they should come and uninstall their camera's and terminate my contract after 12:00.
The coordinator refuses and tells me that they can't uninstall they will continue to work on the service. I requested 8 cameras in total 4 in each truck. where I wanted my trucks to go and work they want all 4 to be functional and in this case none meet this requirement there they will remain suspended.
I now have no choice but to settle wherever the vehicles will work without cameras.
This failure doesn't only affect my revenue but my contracts also and employees. The coordinator called me earlier at 10:40 to say that the cameras are working and I asked her if she is telling me or she knows.
She rep**** by saying that she is asking me to check then I told her to call me again at 11:15 and she did at 11:18 I told her that in one truck only 1 camera is working and on the other its only 3. I also mentioned to her that they are left with 30 minutes before 12:00 as to proceed forward she said okay and she will call me back.
She called me again at 12:22 to say that the cameras are working and I asked all of them, she hesitated to say not all of them but 6 of 8. I am the one that told her that 6 cameras are now working and still that doesn't qualify them to work. She also told me that I will have to pay cancellation fees. I asked cancellation of what service did you guys provide and not to forget that from Friday afternoon, Saturday and Sunday.
She also told me that they provided me with the service by apparently "working" on this failed service. The coordinator said she will send a technician to come so I told her that when they send a him they should also be aware that the vehicle need to stop working while the tech is working which affects the service I'm providing to a supplier. I told her not to come to my vehicles unless they are uninstalling them.
I am here to say the service requested is not 100% and I want another provider. I am not willing to pay any cent after losing money and when tracker is not even going to compensate me a penny. The new service provider when they come I don't want a situation whereby they temper with their kit. I just don't want any service, investigation or tech updates please unless it is a communication of uninstallation.
Thank you.
I am wring to you with a sore and hurtful heart. Tracker connect failed me and on my last review with them I stated that if the service of cameras requested are not 100% functional, they should come and uninstall their camera's and terminate my contract after 12:00.
The coordinator refuses and tells me that they can't uninstall they will continue to work on the service. I requested 8 cameras in total 4 in each truck. where I wanted my trucks to go and work they want all 4 to be functional and in this case none meet this requirement there they will remain suspended.
I now have no choice but to settle wherever the vehicles will work without cameras.
This failure doesn't only affect my revenue but my contracts also and employees. The coordinator called me earlier at 10:40 to say that the cameras are working and I asked her if she is telling me or she knows.
She rep**** by saying that she is asking me to check then I told her to call me again at 11:15 and she did at 11:18 I told her that in one truck only 1 camera is working and on the other its only 3. I also mentioned to her that they are left with 30 minutes before 12:00 as to proceed forward she said okay and she will call me back.
She called me again at 12:22 to say that the cameras are working and I asked all of them, she hesitated to say not all of them but 6 of 8. I am the one that told her that 6 cameras are now working and still that doesn't qualify them to work. She also told me that I will have to pay cancellation fees. I asked cancellation of what service did you guys provide and not to forget that from Friday afternoon, Saturday and Sunday.
She also told me that they provided me with the service by apparently "working" on this failed service. The coordinator said she will send a technician to come so I told her that when they send a him they should also be aware that the vehicle need to stop working while the tech is working which affects the service I'm providing to a supplier. I told her not to come to my vehicles unless they are uninstalling them.
I am here to say the service requested is not 100% and I want another provider. I am not willing to pay any cent after losing money and when tracker is not even going to compensate me a penny. The new service provider when they come I don't want a situation whereby they temper with their kit. I just don't want any service, investigation or tech updates please unless it is a communication of uninstallation.
Thank you.
Tracker Connect's replyOfficial
11 Feb 2026, 08:28 Good day Shirley, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect
Best regards,
Tracker Connect's reply11 Feb 2026, 08:28
Official
Good day Shirley, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect
Best regards,