LN
Lindokuhle N

1 reviews | Active since Oct 2025

08 Oct 2025, 11:56

*****ulent

I have a Tracker Connect tracker installed in my new vehicle that I bought in August 2025, they made their first debit at the end of August and I could notice that the amount was way above than the initial amount that I had signed up for but I thought it's just other extra charges since I am still new. Come end of September, same thing happened, I then decided to call the company to cancel the contract because they were charging me way more than we had agreed on, the consultant then told me that I am paying for 2 vehicles, and that confused me because i only have one vehicle under my name. This is *****ulent, I want the company to refund me as soon as possible and cancel the contract without charging me any cancellation fees because this is all their fault, I can no longer trust them.

0
Replies (7)
Tracker Connect
Tracker Connect's reply08 Oct 2025, 11:57
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply09 Oct 2025, 11:47
Official
Good day Mr. L Nxasane,  We confirm having contacted you and are currently in the process to resolve your query.    We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect

Best regards,

LN
Lindokuhle N's update10 Oct 2025, 09:24
Reviewer Update
Tracker Connect

I don't know what to do with you now, for the past week I have been fighting this thing of an account I do not know about that you're charging me for, just when I thought everything was resolved, yesterday you sent me an Invoice of R2 600 for closing that account, the account that I do not know about. You guys are seriously charging me for something that is your fault? And even before that, one of your consulted ensured me yesterday that the account will be closed without charging me any fees, now this?

I have all the details of that vehicle, I've done my research and it's not my vehicle. It's fine, I'll deal with this on my own.
Tracker Connect
Tracker Connect's reply10 Oct 2025, 09:26
Official
 Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect 

Best regards,

Tracker Connect
Tracker Connect's reply10 Oct 2025, 10:43
Official
 Good day Mr. L Nxasane,  We confirm that we have contacted you and clarified the confusion. Your query has now been fully resolved.

We would like to take this opportunity to thank you for doing business with our company.

Should you require any further assistance, please do not hesitate to contact us at any time. Tracker Connect 

Best regards,

LN
Lindokuhle N's update10 Oct 2025, 16:18
Reviewer Update
Tracker has confirmed that the R2600.00 was credited for cancellation fees and I am not liable for the payment. Vehicle vin: AAVZZZ6R*****U018297, Polo Vivo has been cancelled as it was loaded incorrectly on my profile.

Thank you
Tracker Connect
Tracker Connect's reply10 Oct 2025, 16:49
Official
 Good day Mr. L Nxasane,  We confirm that we have contacted you and clarified the confusion. Your query has now been fully resolved.

We would like to take this opportunity to thank you for doing business with our company.

Should you require any further assistance, please do not hesitate to contact us at any time. Tracker Connect 

Best regards,