1 reviews | Active since Aug 2012
Trying to cancel contract
I have followed correct procedure and informed tracker that I will be cancelling my contract with them on the contracts natural expiry date at the end of January 2016. I was called by the cancellations department already and have discussed my reasons for leaving. Since then, i have had a few missed calls on a Sunday, followed by an sms saying that tracker has tried to contact me regarding my cancellation, but could not get through, and i should call them back. I have already fulfilled my obligations in providing notice of my impending cancellation, and have no need to call tracker back. I would like tracker to note that should i be billed beyond my end of contract, i will need to take further action, as i have notified them to cancel the contract. I do not take well to the fact that the cancellation sms informs me that i will be continued t be billed until after we have spoken.
Your complaint dated the 7th of December 2015 has been noted.
Please be advised that we are currently investigating and will revert to you shortly.
Thanking you for your patience.
Hester Garcia
Tracker Customer Care
Best regards,
Your complaint dated the 7th of December 2015 has been noted.
Please be advised that we are currently investigating and will revert to you shortly.
Thanking you for your patience.
Hester Garcia
Tracker Customer Care
Best regards,
