1 reviews | Active since Mar 2017

14 Mar 2017, 02:31

TRCKER

<p>TRACKER acc numb ********** <br />This account was paid in full in Des 2015 and cancelled by email as well as telephonic.</p> <p>I have proof of payment but unfortunately lost the email that was send for cancellation, as a result of losing my sd card, as well as a hard drive crash. They keep on phoning me and sending emails. They are demandung a payment of R880. I am not liable for this acc but they refuse to accept my explanation. Even though I pointed out that they must have a recording of my telephone conversation, i guess its to much trouble for them to find it. They handed the account to Transunion credit bureau. The vehicle that this acc is for was fitted with a tracker (included as part of our Budget policy) in 2012. The policy was cancelled in 2015 when we sold this vechile, as a result off financial difficulty. In the mean time it was written off as a result of an accident. I woukd appreciate it if you could look into this matter.</p> <p>Thank you</p> <p>PP VERMAAK</p>

0
Replies (3)
Tracker Connect
Tracker Connect's reply14 Mar 2017, 07:51
Official

Hi Phillip Petrus,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Customer Care Team

Best regards,

Tracker Connect
Tracker Connect's reply14 Mar 2017, 08:10
Official

Hi Phillip,

Please note our attempts to reach the account holder were unsuccessful.

An email will be sent to the client.

Kind regards,

Brian Khumalo

Customer Care Team

Best regards,

Tracker Connect
Tracker Connect's reply14 Mar 2017, 11:09
Official

Hi Phillip,

Please note we cannot reach the client to deliberate on the matter.

An email with our findings was sent to the client.

I trust this will find you well.

Kind regards,

Brian Khumalo

Customer Care team

Best regards,