Trackless

After multiple calls and emails begging for assistance with a faulty unit, all I got were empty promises: “We’ll follow up”, “Our technical team will contact you”. Guess what? NOTHING. Absolutely zero support.

And don’t even get me started on their so-called “Platinum Desk”. What a joke. There is nothing “platinum” about being ignored for weeks.

But the moment I finally lose my patience and demand to cancel, suddenly they care? Suddenly someone wants to help—after the screaming?

I just spent 20 minutes on the phone, forced to verify myself multiple times, jumping through hoops while they still can’t hold up their end of the agreement—but somehow I must keep paying?

What a disgraceful excuse for customer service. This company should stop advertising themselves as caring. They care about one thing only: your money, not you.