NH
Niki H
1 reviews | Active since Aug 2016
30 May 2019, 12:49
Tracking device that cannot track my vehicle
I spoke to a gentlemen name Shannon who I believe is the team leader in the call centre. I requested trip logs on my one vehicle and was told they cannot assist. When explaining the issue to him he refused to assist and started raising his voice clearly getting annoyed at my request. I understand that i may not have the most expensive unit on my vehicle despite this i should still be able to retrieve the whereabouts of my vehicle when i request this. based on the 9 year history i have with tracker, if my trip logs cannot be retrieved on the vehicle in question consider my subscription cancelled.
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Replies (5)
Tracker Connect's replyOfficial
30 May 2019, 13:29We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply30 May 2019, 13:29
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
NH
Niki H's updateReviewer Update
30 May 2019, 14:26Solly from the Hello Peter team called me, gave a very good explanation of a Nokia 3310. That does not help my request. I can agree that the software on a Nokia 3310 is outdated however with software constantly changing and new technologies explored so frequently, again my request was met with we cannot assist. What surprises me most is they not even willing to see how they can assist. All that I am getting is we cannot help with this request.
I requested an email of what was communicated to me 40min ago, does not surprise me that this has not been received yet either. Wonder if the software is outdated here as well.
After 9 years of business without a single issue or request from tracker apart from my monthly statement. 2 quotes submitted to other tracking companies, tracker can consider my business lost.
I requested an email of what was communicated to me 40min ago, does not surprise me that this has not been received yet either. Wonder if the software is outdated here as well.
After 9 years of business without a single issue or request from tracker apart from my monthly statement. 2 quotes submitted to other tracking companies, tracker can consider my business lost.
NH
Niki H's update30 May 2019, 14:26
Reviewer Update
Solly from the Hello Peter team called me, gave a very good explanation of a Nokia 3310. That does not help my request. I can agree that the software on a Nokia 3310 is outdated however with software constantly changing and new technologies explored so frequently, again my request was met with we cannot assist. What surprises me most is they not even willing to see how they can assist. All that I am getting is we cannot help with this request.
I requested an email of what was communicated to me 40min ago, does not surprise me that this has not been received yet either. Wonder if the software is outdated here as well.
After 9 years of business without a single issue or request from tracker apart from my monthly statement. 2 quotes submitted to other tracking companies, tracker can consider my business lost.
I requested an email of what was communicated to me 40min ago, does not surprise me that this has not been received yet either. Wonder if the software is outdated here as well.
After 9 years of business without a single issue or request from tracker apart from my monthly statement. 2 quotes submitted to other tracking companies, tracker can consider my business lost.
Tracker Connect's replyOfficial
30 May 2019, 16:36Good day Mr. Hartnick,
This is to confirm that we have contacted you and assisted with your concerns.
Further details have been sent to you via e-mail.
Should you require further assistance please don't hesitate to contact us.
Tracker Connect
This is to confirm that we have contacted you and assisted with your concerns.
Further details have been sent to you via e-mail.
Should you require further assistance please don't hesitate to contact us.
Tracker Connect
Tracker Connect's reply30 May 2019, 16:36
Official
Good day Mr. Hartnick,
This is to confirm that we have contacted you and assisted with your concerns.
Further details have been sent to you via e-mail.
Should you require further assistance please don't hesitate to contact us.
Tracker Connect
This is to confirm that we have contacted you and assisted with your concerns.
Further details have been sent to you via e-mail.
Should you require further assistance please don't hesitate to contact us.
Tracker Connect
NH
Niki H's updateReviewer Update
31 May 2019, 08:30Clearly you cannot assist with my request. I will be communicating during the course of the day regarding cancellation notice.
You have lost a customer after 9 years. Well done on that.
You have lost a customer after 9 years. Well done on that.
NH
Niki H's update31 May 2019, 08:30
Reviewer Update
Clearly you cannot assist with my request. I will be communicating during the course of the day regarding cancellation notice.
You have lost a customer after 9 years. Well done on that.
You have lost a customer after 9 years. Well done on that.
NH
Niki H's updateReviewer Update
31 May 2019, 13:57How long does it take you to prepare a 2nd cancellation letter. I received for my 1 vehicle now need for my second vehicle. 4 hours later I have to call in again for my letter of cancellation on my second vehicle. Solly Thaba does also not respond to emails as I sent the same request onto him requesting my second cancellation letter.
NH
Niki H's update31 May 2019, 13:57
Reviewer Update
How long does it take you to prepare a 2nd cancellation letter. I received for my 1 vehicle now need for my second vehicle. 4 hours later I have to call in again for my letter of cancellation on my second vehicle. Solly Thaba does also not respond to emails as I sent the same request onto him requesting my second cancellation letter.