Tracker...tracking what exactly?

After reaching out to tracker numerous times without any assistance, I am now left to find other modes of communication. My insurance forced me to install a tracker, due to this my insurer will loose a client. Tracker has contacted me numerous times, stating that my vehicle is in a different location than it actually is. I raised this with my insurance and tracker, but they don't seem to care enough to respond. And their call center consultants are ******** and rude.

Out of frustration I contacted Kaylene Wellcome on the 24th August, who was cc'd in all mails (and didnt bother to respond), and she promised that she would get the issue sorted that same day.

Well, I am still waiting for tracker to contact me, and I am wondering what exactly is it that I'm paying for. Should this platform not solve the problem, I will investigate what other options are available to me.