1 reviews | Active since Aug 2013
Trackers treating loyal customers like garbage
I want to bring under all tracker customers attention.
In my BMW i got a tracker device in for more than 4 years . This unit was trackers property and i was never made aware of it will sometime become mine.
The thing is this was equip with a panic button which i wanted to test in Aug 2019 . It seems that it was not working . This i paid for monthly and does not work
By calling call center the operator told me that i had to pay R595 to fix tracker unit . Hereby i informed operator that i not willing to pay that and that they can come and take out the unit . And i made this clear to his. He then told me that he will waver the R595. And he reported this. All this was on recording according to operator.
When the tech. came out to my house i told him that i not paying anything by he rep**** that there is no charge.
Month after that i was charge the R595 and after numbers of call to accounts and query's with no response.
Then i cancelled tracker and reverse debit order by bank and stop it
Now they are threatening me that they going to put my name on credit bureau . My advice to all tracker loyal customers if your tracker is older than 2 year cancel and start new contract you will get it must cheaper and the unit will be in good condition . I paid this for more than 4 year ending up paying R190 Pm . You can get a new contract for R120 pm. For me being a loyal customer paying at lease R70 more than i was supposed to and got a unit that was not working properly . Now they want to drag my name to credit bureau . This is just to help other loyal customers of tracker this is the people protecting your vehicle
Regards James Vorster
By calling call center
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We have been unsuscceful in contacting you to discuss your concerns.
We have however, responded to you via e-mail.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
We have been unsuscceful in contacting you to discuss your concerns.
We have however, responded to you via e-mail.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
i have attached the email but clearly you want this in the open so all can see tracker is robbing loyal customers
looks like we need to take this thing furthertracker is ***********
Good day Mr Vorster, Thank you for your communication and for bringing the matter to our attention. We most certainly appreciate a customer who lets us know when things are not right. This mail refers to a hello peter complaint we received on the 14th of October 2019. We have investigated your complaint and have established that the R595.00 call out fee was supposed to be waivered as discussed with our agent. We have rectified the error by crediting the fee and your outstanding balance is R190.66 which was reversed in September 2019. Your contract was cancelled on the 4th of September 2019. Kindly note that you are required to give us a full calendar months’ notice when cancelling. Hope you find the above in order.
i have attached the email but clearly you want this in the open so all can see tracker is robbing loyal customers
looks like we need to take this thing furthertracker is ***********
Good day Mr Vorster, Thank you for your communication and for bringing the matter to our attention. We most certainly appreciate a customer who lets us know when things are not right. This mail refers to a hello peter complaint we received on the 14th of October 2019. We have investigated your complaint and have established that the R595.00 call out fee was supposed to be waivered as discussed with our agent. We have rectified the error by crediting the fee and your outstanding balance is R190.66 which was reversed in September 2019. Your contract was cancelled on the 4th of September 2019. Kindly note that you are required to give us a full calendar months’ notice when cancelling. Hope you find the above in order.