Tracker's tracking device is useless - do not rely on this if you use it to track loved ones

We obtain a Tracker device to track my elderly parents' vehicle. It has been utterly useless until now. I will not recommend you fit their device - find another service provider.

A few months ago, I contacted tracker to report the fact that the web site and app did not show the correct location but because my parents are home more often than not, I thought the device was working properly again.

A few days ago, my parents got lost in Stellenbosch and that's when we realised we couldn't track them. A technician was sent out to check the device as it showed "battery disconnected". Tracker did not even pick this up during the few months after the device was installed and made sure the device was working properly. The on-site technician told my parents that the device wasn't installed properly/correctly. We thought our problems were over but we were wrong.

Today, my parents are travelling from Bloubergstrand to George. At around 9:15 they stopped at a Petrol station in Plattekloof Rd. At 10:12 I checked their location on the App. It showed "Ignition off". I called them immediately. They were close to Robertson then. So in an hour's time, the tracker did not update.

After trying to talk to a rude person in Monitoring who put the phone down when I asked his name, I eventually talked to someone who explained that if the device is between cell phone towers, it doesn't update. So do you want to tell me that Tracker's coverage is so dispersed? The same person said that he will reset the device remotely and I will receive an SMS within a number of minutes. Nothing happened until around 12:00 when I noticed the status changed to "Standby Battery Disconnect" and then a few other statuses until it settled on "Ignition off". I have yet to receive an SMS.

Here's the final straw - At 12:06 the location was still given as Plattekloof Rd but it said "2 minutes ago"! My parents were in Robertson or by that time, just after Robertson!

So, TRACKER's tracker DOESN'T WORK!!!

I will ask for a full refund of the installation as well as any monthly subscription that was paid so far. It will be unfair for Tracker not to oblige as we have had NO use of this system and we've now seen that it doesn't work at all. I can't pay for something that doesn't do what it is supposed to.