Tracker's Poor Customer Service

I was contacted to fit a Tracker to my car, I was happy with the deal and opted in to have it fitted, I was given a number of fitment centers that I could use and I choose the one in Fordsburg located at 17 Bree Street and is known as Gauteng Car Sound and Security, I made an appointment and arrived on time, I was greeted by the receptionist Mathew who was busy with another customer, when Mathew turned his attention to me his cell Phone rang and it was the owner of the business, Mathew did explain to the owner that he was busy with clients at this point the owner said "**** the Customers" I heard this clearly as it was also confirmed by the other customer in the store, I did raise this with Musa from Tracker who promised that he will attend to this and get back to me, I guess now that they have my business I am not that important anymore. I would like to have the tracker removed from my vehicle and move to another provider. This is typical behavior get the money/business and don't worry about the customer.