Tracker's NEW app not functioning with endless ERROR messages

If you are thinking of using Tracker - please don't waste your time or money or energy - especially if you are going to use them to track your vehicles for business purposes (logistics).

We have constant issues with Tracker. Every so often one of the units stops functioning. Then it takes them at least a week to supply you with an appointment so a technician can come out to look at the unit. It took 5 visits from technicians and 3 months to sort out one of the units that was malfunctioning.

Now they have migrated to a NEW Tracker App - this new app is terrible - the app is either not functioning - showing constant errors (I wish I could add screenshots to show you the constant ERROR messages) or it supply INCORRECT information on the trip log. It would for instance show that our truck drove from Johannesburg to Harrismith - and the total kilometers are a total of 1km. (not difficult to understand this is not possible) And this is just one example of many incorrect information displayed on the app.

The App keeps hanging - so checking kilometers will now take you 5 to 15 minutes PER truck longer than usual. This is if you are lucky enough to actually get into the app at all.

If you ask TRACKER for help - they just send the emails from department to department - saying that you need help with navigating the app. I do know how the app works - it obviously has technical issues and wasn't developed properly at all.

In the meantime I can't keep track of the kms my trucks are doing - and I can't attach trip logs to my invoices when invoicing my clients. Tracker however can't care about this.

I spend hours and hours phoning tracker - explain the issue to them. Sending emails to them and trying to track my trucks.

So if you need efficient, reliable tracking of your vehicles, with good customer service - please don't consider using Tracker. The only time you actually get feedback or any attempt from their side at client service is when you put a review on Hallo Peter.

My issues with Tracker has been ongoing for months on end. Byond tired of this.