Tracker’s Back on Track is NOT a value added product

Dear Tracker, Nowhere in your your leaflet/brochure or policy schedule does it mention that A CLAIM WILL TAKE AN ESTIMATED 14 WORKING DAYS OR LONGER. What is the point of taking out your policy, when the whole point of it is to help people with paying their access and/or replacing any valuables but so far, after being hijacked, I’ve had to pay my excess, I’ve had to replace my bag, my cards, my driver’s license, pay for medical bills, transport & petrol to get around in order to do all those things and on top of that, you still want me to pay you your monthly premium, with money that I’m supposed to get where?

Please amend the policy wording on your leaflet/brochure to include that there will be AN ESTIMATED 14 WORKING DAYS OR MORE PROCESSING TIME and in the meantime, you will have to sort yourself out. Miway has already settled my claim & Tracker still haven’t found my car. I will be sure to stick to Miway and their value add products instead of giving other “insurers” a chance.

To POTENTIAL NEW CLIENTS AND EXISTING CLIENTS, consider taking something else out with your money or prepare for a headache because Tracker’s Back On Track does not help ease the financial burden in any way. It does absolutely vokol when you need it, you’re on your own.