Tracker yet again!

I have written a review about Tracker at the end of January regarding my struggle to change a debit order and to cancel tracker guard after my husband passed away. I spoke to various agents before my problem, I thought was resolved.

We have a contract that was paid three years in advance. During one of my conversations with an agents she said that they would be willing to change my contract to a monthly premium where I now have to start paying R99 per month .... this after our contract has been paid 3 years in advance. So now I have to pay an extra R99 for the next 18 months.

I asked her if she understands what she was asking me to do? She said that this was an instruction received from her supervisor. I told her that it is absolutely ridiculous that they would think someone would agree to such an 'offer'.

Well, today I received my monthly statement, which I have NOT agreed to, of R148 not even R99, which I have to pay now. I phoned them and held on for 18 minutes, my data, my cost and my issue has not been solved. I had to put the phone down because I had another appointment scheduled.

I really don't know how this company is doing business because it seems as if their agents phone people but don't record or update the information given to them. How long does it take to change a debit order? I am not sure.

This has been really frustrating to deal with such an *********** company. If someone has an e-mail or phone number of the CEO please post it somewhere so that I can contact him directly, maybe that would then help to solve my problem