OL
Olga L
1 reviews | Active since Nov 2015
26 Oct 2023, 08:51
Tracker where are you
I moved both my vehicles to Tracker. This week, I received an sms confirming an appointment for fitment (no one confirmed this time, but alas). I took the morning off work and waited for them, only to be phoned to say I missed my appointment at the fitment centre. At no point was I given an address or any idea that I had to take my car to them, and since the previous tracking company came to my house I made assumptions. My question is: Do they not phone or email or sms to make these arrangements? My sms merely states a date and time, and since they have my address, and I don’t have theirs, I think this is a obvious assumption. I have since not managed to get hold of ANYONE to help me. This is my FIRST interaction with a new service provider. I am at a loss.
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
26 Oct 2023, 15:06Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's reply26 Oct 2023, 15:06
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
OL
Olga L's updateReviewer Update
27 Oct 2023, 14:10Still nothing?
OL
Olga L's update27 Oct 2023, 14:10
Reviewer Update
Still nothing?
OL
Olga L's updateReviewer Update
27 Oct 2023, 14:22After spending all day on the phone, trying to speak from consultants to managers, I have had no luck in resolving my tracker installation. Heaven forbid I try to retrieve a ****** car! How can it be so hard to become a client? And I am pretty sure my debit order will go off on 1 Nov, despite not having a tracking device which I app**** for 1 October already.
OL
Olga L's update27 Oct 2023, 14:22
Reviewer Update
After spending all day on the phone, trying to speak from consultants to managers, I have had no luck in resolving my tracker installation. Heaven forbid I try to retrieve a ****** car! How can it be so hard to become a client? And I am pretty sure my debit order will go off on 1 Nov, despite not having a tracking device which I app**** for 1 October already.