Tracker We Await Your Engagement Regarding All Your Accounting Errors !!!

On the 17th of August 2022, I wrote a detailed letter of formal complaint to Tracker, highlighting certain critical administrative shortcomings in their management of our vehicles tracking account, and their autoresponder advised I'd hear back from them within 48 hours. Our postal address, vehicle registration and banking details were all wrong. It's been 13 working days so far, excluding weekends, and I have still not had a direct response to my letter, and when I wrote to their complaints department, I was told that they had resent my complaint to Tracker. That was 5 working days ago. If Tracker is this poor with handling administrative issues, how sure can I be as a consumer that my vehicle and indeed my own safety are really being properly monitored? All this on the back of an annual price increase too? I'm disappointed. No, I'm disgusted.!!!