Tracker wants me to pay a service fee of R550 ,because they(tracker) installed a device incorrectly

I own a Toyota corolla , As part of the insurance I pay tracker for their services. The last two weeks I experienced some noise coming from the steering wheel. I took my car to the toyota delearship (Honeydew) so that they can check where the problem is. The Toyota Dealership in honeydew checked and they came back to say that its a tracking device thats intefereing with my steering wheel. As the dealership they removed the device since they cannot leave something intefering with the functioning of the car. I called tracker to inform them and spoke to S Coetzee from tracker . He advised me to take photographs of the device and I did take the photograph and emailed them to him. He confirmed that its a panic button and it tracker's . He further told me that I need to pay R550.00 for the device to be reinstalled. I refused agreeing on this payment. for the following reasons. a, I did not install the device myself b, I did not choose the installation location c, I was not even aware of its location d, Something that tampers with the functioning of the car , the dealership will remove (They can check Toyota Manual) The reason I was told that I have to an maount of R550.00 is that the dealership should have called tracker before they removed the device. I explained that I was told when the device was removed already so I will not pay for that (Toyota manual forces them to remove any device that tampers with the function of the car). Mr S Coetzee mentioned that he will be taking this matter to the supervisor and but the supervisor at this moment concurs with him . I gave him my details for the supervisor to contact me. I am still waiting for supervisor 3 hours later.