Tracker vehicle tracking not working as promised

We have been using Tracker to track our Toyota Hilux bakkie for 2 years. When I checked on the app, it said no vehicle linked. I phoned them and was informed that my package does not allow for using the app.

On an email I received, the following was said:

Did you know that as a Response, Recover, Protect or Care customer, you can instantly locate your vehicle, pull a trip logbook, receive licence reminders and so much more on our easy-to-use app on your smartphone or tablet? Visit your Google Play Store (Android) or App Store (IOS) to download our application today and make sure that you are always in the know.

This doesn't mention anything about having a certain package to do this. After joining them, I was able to track the vehicle and when I mentioned this to the agent, she said that it was accidentally added to the app. This is misleading!