Tracker - useless people, annoying procedures, total frustration.

The worst experience - we got warnings that my wife's car had not moved - she uses it every day. I phoned and they said it's an old model and needs replacing. Of course, I had to go through a security check before anything else - name, ID, cell, etc. They put me onto bookings, where I had to do the security check again. Why? Can't they get their system to recognise that I've already 'passed'. Bookings said they would make arrangements for a replacement. I told them to phone my wife to arrange. Then, every day, they phone ME to make the booking but won't speak to me without going through a security check again - it's a booking for heavens sake! Oh, it's 'procedure'. I don't care - it's stupid and annoying and we'll have to go through the damned check again - to make a booking? Are they mad, and why don't they phone my wife as arranged. Each time they phone, at least 12 times, I tell them I'm not going through the security check to make a booking. Let's make a booking and, when they arrive, my wife will show her ID. Thsy refuse, so I ask them to get someone in management to contact me. 3 weeks and many calls later, and each time a different person. Same promise, same inaction. Today they cancelled MY request by email - of course, a No-reply email. And if you try to contact Tracker, I challenge you to find an email that works, or responds. Are there any management at Tracker? It seems not. Or perhaps, and more likely, they simply don't care or don't train staff to deal with such issues. Enough! I am cancelling my contract.