Tracker: Unprofessional service

On 24 November 2022 at 8:07am (19min call) I informed Tracker of my daughters car (a student) unable to be tracked. The Agent confirmed and identified that the system is not updating when the car starts. She raised a service request for an inspection.

On 25 November 2022 at 8:27am (8min call) I informed Tracker that no person has called me yet and I am worried. She said that it takes 72 hours for the Service Department to make an appointment. She also said that their systems are slow. I complained about 72 hours and she confirmed this is working hours so logic tells me it could take up to 9 days.

Today, 09 February 2023, over 72 days later no Service Department has called me yet.

Tracker, your service and staff are undertrained, *********** and love to take my money at the end of the month without providing professional service. I bet you, if I stop payment due to breach on your end, you will send me a letter of demand.

Please remove your device from my car as I place notice to end our contract. I cannot take any further risk with your lack of service at the expense of my family.