Tracker units on trucks takes turns to stop functioning - 2 week turnaround time to get them up and running again.

I can’t believe that I had to send yet another email to Tracker about a problem that’s been ongoing for 2 months.

One of the units on our trucks stopped functioning - I’ve reported it - Tracker came out to fix it - It still didn’t work - I reported it again - Tracker came out to fix it - It still didn’t work - Tracker came out this week Monday to come and replace the unit - IT IS STILL NOT WORKING – I can’t retrieve the trip reports on this truck

PLEASE can you get someone to reset this unit on your side or do something – because I am getting highly frustrated – it is now 2 months and the unit on this truck isn’t working – and like I’ve explained a million times – we need to add the tracker reports to our invoicing.

Every other month there is yet another unit on one of our trucks that stops functioning - I report it - it takes over 2 weeks to get sorted - as soon as one unit is fixed, another one stop functioning... And this one truck has been an ongoing issue now for 2 months.

I am so tired of spending hours and hours phoning, sending emails etc to Tracker about units that stops functioning.

I don’t know what to do about this problem anymore.