Tracker units

<p>28 October 2016 tracker Skytrax and retrieve installed onto my vehicle a polo vivo, within 2 weeks the panic button not working no respond from tracker, on my tracker login to check report and last point of the vehicle was giving me a wrong address and I reported this via the call center and other means of communication. the fitment center called to arrange for repairs after 2 weeks to book for repairs and the technician arrived late for the day booked. I just want to let you know I am about to look for another tracker company for better service and cancel this contract. <br /> </p> <p> </p> <p>Good day Mr Tsiligi,</p> <p> </p> <p>Thank you for your query below.</p> <p> </p> <p>Please accept our sincere apologies for the inconvenience this might have caused.</p> <p> </p> <p>Our records indicate that the unit was reported on the 25th October as it was not reporting correctly.</p> <p> </p> <p>The service request was allocated to a fitment centre who tried contacting you on the 25thOctober and 31st October 2016 with no success.</p> <p> </p> <p>Contact was made with yourself on the 1st November 2016 and the unit was booked for an inspection for the 04th November 2016.</p> <p> </p> <p>We will investigate why the technician was late on the 04th November and the matter will be addressed internally.</p> <p> </p> <p>Records further indicate that you requested for the technician that did the initial installation to come out and that will be arranged accordingly.</p> <p> </p> <p>Please feel free to contact us should you require any further assistance.</p> <p> </p> <p>Future to below email I’m not happy at all and I gave customer service co-ordinator and technicians a chance to resolve my issues with the units in my vehicle and they failed to assist.</p> <p> </p> <p>I have requested a tracker units or contract to be cancelled and I’m told to pay a cancellation fee of which it’s not fair coz I’m paying monthly fee for units which are not work.</p> <p> </p> <p>The fitment centres and tracker technicians they don’t call saying they will be late they failed to come on time to repair the units.</p> <p> </p> <p>I get bad attitude from tracker call centre agents who doesn’t care about individual customers .</p> <p> </p> <p>I now know how individual customers are not important and I’m disappointed.</p> <p> </p> <p>I’m getting sms’s from tracker saying they can’t find or see my vehicle I must move the vehicle to clear ground.</p> <p> </p> <p>Please cancel my tracker units or contract.</p> <p> </p>