Tracker unit not working

Good afternoon,

Tracker unit installed on my vehicle for the past three years therefore it has expired and had run month to month .Around July I decided to cancel month to month.(Reg car HRxxGP) 1. On 08/10/2024 I arranged for a new installation which took place and in the afternoon I tested the tracker and found it not working. 2. I called tracker to understand reasons why and i was told i must send installation certificate in which i did for them to activate the unit 3.On 09/10/2024 I called and I was told by the technician they looked into it and called me back in which no response was received 4.On the 10/09/2024 i did make follow up***) and i was told the unit is working and when i asked the location of the vehicle i was given wrong location and we argued that is not my car and later she says will call technician. The day went by no call or follow up from them. 5.On the 11/09/2024 i sent them my query that they cancel and uninstall their unit on my vehicle as i am not getting joy with their services . 6.On 14/10/2024 they sent me mail to say they will arrange a technician to fix the problem ,which I told them I am no longer interested in because they haven't responded to my mails/calls 7.On the 15/10/2024 they called me say i must pay R2000 for cancelation otherwise the unit will remain like that, So for what must i pay a unit that is not working instead they are the one who was supposed to ALERT me from day 1 that the experience problem with my unit .

So i have risking myself and my car driving in high risk areas being not covered. And now they want to push me to pay R2000.I want recommend friend or family to them .