Tracker Unauthorised debits on my bank account
TRACKER commits ***** by debiting your account with no authorisation. I bought a car from Ford Kuilsrivier. I agreed that I will consider activating the existing Tracker Device already installed in the demo model once I receive costing and information on what package I will be signing up. On 1 July they simply debited my account for R500 and I had not taken delivery of the vehicle nor signed any agreement. I wrote to the dealership and copied in tracker to say I no longer wished to activate this service as they could not give me costs. Long story short, with written instruction and correspondence, out of the blue they debited my account again in October for an odd R790 which I rejected. I mailed every conceivable person at the company with copies of all the paper trails and called them. Lo and behold, 1 October they debited my account for over R1000! Today I was told that my emails were not attended to because I must change the subject line to CEO COMPLAINTS. no joy ! I then logged 2 complaints on their website portal. Finally a call centre agent contacts me to say their IT department need to retrieve documents and he needs to read my emails and will get back to me. Now with my bank account in R1700 in overdraft , I wonder if they will refund me the interest and pay for aggravation to fight the get them off my bank account. TRACKER you should hang your head in shame. Blatent ******s.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
