Tracker unable to Track my vehicle!

I cancelled my existing tracking device with tracker so they can install a new one.<br> As it was cheaper to do so directly with Tracker as opposed to the Dealer where I originally fitted my device with.<br> It's been a nightmare since to get Tracker to get the administration right.<br> As I am writing it states my car is still parked at my complex meanwhile it's parked at work, Trying to get Tracker to resolve this has been a nightmare! Do not use Tracker!