LJ
Lamis J

1 reviews | Active since May 2011

05 Jan 2017, 16:57

Tracker - tracks ****** cars while *****ing my money:)

<p>I have a long outstanding query of Tracker overcharging me. I wanted to cancel my subscription but because I'm waiting on resolution I haven't. </p> <p>There should be a law against companies Overcharging on their contracts. In fact, perhaps I should take my contract and go legal. </p>

0
Replies (4)
Tracker Connect
Tracker Connect's reply06 Jan 2017, 07:30
Official

Good day Lamis

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Zubair Ebrahim

Tracker Customer Care

Tracker Connect
Tracker Connect's reply06 Jan 2017, 09:45
Official

Good day Lamis.

We confirm having made contact with you and have assisted you accordingly.

Should you require further assistance kindly contact Tracker on ***.

Kind regards,

Zubair Ebrahim

Tracker Customer Care

LJ
Lamis J's update06 Jan 2017, 09:49
Reviewer Update

Zubair Ebrahim is an asset and a credit to the company. My query has been resolved and I am extremely pleased with the outcome.

It is disappointing that this public display of customer dissatisfaction has to happen to receive assistance though.

Only due to the level of service and resolution received from Mr Ebrahim will I recommende Tracker going forward. In hiring him, they did something right. Thank you جزاك الله خيرا Mr Ebrahim

Tracker Connect
Tracker Connect's reply06 Jan 2017, 10:17
Official

Good day Lamis,

Thank you very much for taking the time to bring to our attention the excellent service you have received from our Tracker Heroes.

Kind regards

Tracker Customer Care