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Zweli N

1 reviews | Active since Aug 2014

22 Jul 2015, 11:06

Tracker took me to legal

After taking a contract with Tracker Agility Pty Ltd over the phone, I phoned the Tracker Call Centre advising that I would like to cancel my Tracker contract as I did not agree with the terms. This was done within the 5 days cooling period that I was told I had, when I took the contract.<br> <br> I even paid R400 for the device to be removed from my car, NO communication or arrangement was done to remove the device, so what happened to this money as well. I received the some text messages, to inform that my contract has been suspended due to non payment and my credit profile will be impacted. After speaking to a customer agent, I was told that where I did hear of the cooling period as this does NOT apply to Tracker Agility Pty Ltd. I have not been given a chance to go through the tapes as the conversations are recorded as well. Please help.<br>

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Replies (1)
Tracker Connect
Tracker Connect's reply22 Jul 2015, 11:23
Official
Hello Bongz1973,

Your complaint dated the 22nd of July 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Innocentia Maluleke
Tracker Customer Care