Tracker - "too busy" to be of service

I am a new Tracker client, having had to install a unit in my new vehicle for insurance purposes. The service has been shocking. The initial installation was a shambles - I was subjected to a bombardment of sales calls and sms's after I had already confirmed the installation date from a series of call centre agents who either do not have access to relevant information or were not updating themselves.

Now that I have the unit installed, on the advice of the technician installing it (who actually was a pleasure to deal with) I thought I would upgrade my account. What a mission! After my first email went unanswered, a follow up email finally resulted in a response, with Nwabisa asking for a time she could call me. This was provided - no surprise that the call did not come through from her as scheduled. What I did receive was an email telling me that she was too busy to call me, with a brochure attached that contained information I had already read on the Tracker website - none of the costs that I needed.

I am now leaving Tracker and will obtain my tracking device elsewhere. I have absolutely no confidence whatsoever that Tracker would be able to, or inclined to assist me in any way if I were to have an emergency. Being too busy to attend to a client on the smaller things is not a good sign.

I am thankful that I did not enter into any contracts, however I will be taking the necessary steps to obtain a refund for the amounts charged for installation. You can have your device back Tracker, I have no interest in continuing to be a client of a company that is supposed to inspire confidence but instead creates anxiety. I will rather switch across to Netstar - my husband used them and has had a completely different experience.