1 reviews | Active since Jul 2020
Tracker to nowhere
I have recently installed Tracker in two vehicles and it really has been a frustrating experience. They were very quick to send me their details and tracking options, but as soon as I signed up, things went downhill. First theystarted contacting me to bring in my Ford Ranger for a 15h00 appointment in Pinetown - I do not own a Ford and I live in Somerset West. I received 3 reminders, in spite of explaining that they have the wrong customer. Then they asked me to come in to their agent, after I specifically requested that the installation be done at home - the local agent claimed they were not informed.
Next problem relates to their website and App - unable to log in after repeatedly trying to change password and phoning them. This is still not resolved.
How can you trust Tracker to respond in an emergency if this is their level of non-functionality??
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,