Tracker the ********!

Tracker is a ****! Our vehicle was supposedly left at EC Airport for us to pick, we realized it was not where it was meant to be when we arrived and saw there was no vehicle. To cut a long story short, our ordeal with tracker began this morning when they informed us in order to assist us with recovering our vehicle we should open a case number with a police station as tracker requires "confirmation" that a vehicle is or has been ******- surely the fact our vehicle is not where its meant to be means something is *****??? Well, we get a caes number ( back story is the vehicle was loaned to someone and that person was meant to leave it at EC Airport- there was no bad blood etc- it was a simple transaction) however because we stated that the vehicle was being used without owners consent- tracker tells us this is not theft and therefore they are unable to assist us without authorisation from the police station- I had to beg this person to take the case number down and phone the police station to get authorisation to seize the vehicle- THEY REFUSED. When I asked to speak to a manager - we all know the story- the manager is not around- I refused to get off the line because I was not going to speak to someone's supervisor friend- anyway I was than told a "manager" would call. I received a call from MBALI- who stated she was a manager / supervisor (LOL) - who went on to mansplain me about the difference between theft and misuse- well MBALI- I hope you get this, here is the meaning of THEFT: The generic term for all crimes in which a person intentionally takes personal property of another without permission or consent and with the intent to convert it to the taker's use (including potential sale).

I was subjected to her nonchalant attitude, on top of that her impertinence was bold and brash- she came for a fight. Even when I explained that tracker had failed dismally- that our product was faulty she continued on with her lecture without being professional and offering a solution- in fact it was I who had to state that I would rather report the unit faulty so that way at least tracker would do something possibly even get to the vehicle. The fact is tracker- if your unit was updating like it was meant to, we would not have had to call and try and report a vehicle ******- we wouldn't be frantically trying to get back our vehicle and we shouldn't be having to deal with all this push back. You happily debit our account each month however when its time to fulfil your promises you talk about procedures and processes whilst interrogating clients and treating them like they are stupid. Thank you to MBALI and her team for wasting our time. Hope the definition helps in future. By the way we are still waiting for our unit to update... The vehicle is still driving 20km on the same road.