Tracker - terrible service delivery

On 25th June 2019 I requested a quote from Tracker. I spoke to Latoya Cornelius who was a consultant . She sent me the quote for 2 vehicle tracking systems which I proceeded to sign contracts for. On 12 February 2020 I tested the systems in both vehicles by pressing the panic buttons in each of the vehicles and had no response from Tracker. I then phoned Tracker to query this and was asked the standard security questions which I was told I did not pass and I was told they were therefore unable to assist. This is complete nonsense as the contract was signed on my name with my banking details provided. While I was on the phone with the consultant I was asked to press the panic button once again to which there was no action reported on Tracker's side.

I then immediately thereafter sent an email to Latoya Cornelius with whom I had signed the original contract and included all contract documents which were signed initially. I informed her that no further payment would be made by myself until this matter has been resolved. I received a reply on 20 February 2020 saying it was updated but I am still unable to access the system due to the system not working. I requested that the contract be cancelled and the amounts paid for the months up to February 2020 be refunded as I had been paying for services which were never rendered.

On 25 February 2020 I sent an email to Latoya Cornelius again asking for their response and to date I have not received any reply.

In the meantime Tracker has been billing my account every single month which I stopped paying as the systems are still not functioning in either vehicle and services still not rendered.

To date I am still waiting for the cancellation and refund as requested, Nobody from Tracker bothers to contact me, except for sms's demanding payment.

This is absolutely the most appalling service and this is supposed to be a potentially life-saving system. I expect cancellation and full refund as I have requested