1 reviews | Active since Jan 2013
Tracker still debiting me after cancellation
On the 19th of March 2015 I called Tracker (call centre) to terminate their contract with me. I spoke to a lady by the name of Nomcebo Ndlovu and she assisted me with the process of termination. I initially also wanted a refund as i had gone to the bank in Dec to cancel Trackers debit order which stopped for about 2 months then thereafter was debited again, back dating me to 2 months. Total money debited was the R224 at the time. Nomcebo told me i could not get a refund because i need to cancel directly with them and not with the bank. Fine, on the 26th i was debited once again after being assisted with the termination process by Nomcebo on the 19th March 2015. I called in on the 26th March 2015 and spoke to Lerato Diale who told me that because i terminated mid month they would debit one more time as it was too late to cancel. April i wasnt debited,now today 19/05/15 i get an sms notification about the debit order of R224, again back dating me to April and May.<br> <br> I dont understand why its hard for me to cancel and why Tracker is still taking my money after making it clear that i dont want to do business with them anymore!! I tried to call the call centre today, NO LUCK...
Your complaint dated the 19th of May 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Shaakier Hartley
Tracker Customer Care
Your complaint dated the 19th of May 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Shaakier Hartley
Tracker Customer Care
