WV
Wilma V

1 reviews | Active since Sept 2019

26 Jan 2022, 19:16

Tracker *****ing my money

Very bad experience with Tracker Sold my vehicle in 2014 did notified Tracker and stopped the debit order instruction after a month. After a while i changed bankers and without noticing, it came to my attention that the new bankers reinstated my old Tracker debit order, when it became known to me I requested my new bank to stop the monthly payment as i don't have any vehicle tracking system with them since 2014. Now bear in mind they never called me to test the unit - like they suppose to do - and if their claims that i owe them the money are valid why did they not deliver on their so said service. Now after i stopped the monthly unauthorized deduction Tracker started to call me suddenly and demand a few rand i owed them ... After explaining to different law firms calling me, Tracker their client are in the wrong as in actual fact Tracker owed me about 3 years + monthly payments which they were not entitled to, they just slam the call and the next law firm calls again ... sometimes 3 calls per day requesting the cancellations, which i can't provide anymore as it was 2014 and we in 2022. Husband has 3 other vehicles with Tracker that he want to cancel all their units in our vehicles and use a different company I'm tired of their bad customer service!!! Can one of their managers that can understand my frustration please call me as i'm tired of all the explaining How on earth are a company instructing law firms to call you constantly and you "own" them according to these firms +- R600 ...

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Replies (4)
Tracker Connect
Tracker Connect's reply27 Jan 2022, 07:42
Official

Good day Wilma ,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter. 
 
We will revert to you shortly
Tracker Connect
Tracker Connect's reply27 Jan 2022, 13:18
Official
Good day,
 
 We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
  
 We would like to take this opportunity to thank you for doing business with our Company. 
  
 If there is absolutely anything else we can help you with, please feel free to contact us at any time. 
WV
Wilma V's update27 Jan 2022, 13:31
Reviewer Update
Itikeng Maloke from Tracker did call me and solved my problem. Thank you for the profesional manner in which you assisted me and send me a letter confirming our negotiations
Thus i can give Tracker now a 5 star for their speedy, well efficient service
Hello Peter definately a great platform, THANK YOU for clearing my problem and many headaches
Tracker Connect
Tracker Connect's reply27 Jan 2022, 13:52
Official
Hi Wilma, 

We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive. 

Tracker Connect