JW
Jonathan W
1 reviews | Active since May 2015
07 Sept 2020, 15:30
Tracker Squeezes Customers Out of Greed.
No care for customers. Tracker is well aware of financial impacts its customers will have incurred under COVID yet still increase their prices and charge massive cancellation fees on top of it. I have not had salary increase and many South Africans have not, yet these guys are not interested in even coming up with a plan to help. No negotiation, no consideration. Just increases and R800 cancellation fee. It does not even make sense given that many customers will not have been able to budget for the financial consequences of COVID.
Tracker, I will never do business with you again. You disgust me
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
08 Sept 2020, 11:17Good Day Jonathan,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply08 Sept 2020, 11:17
Official
Good Day Jonathan,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
08 Sept 2020, 12:28Good Day Jonathan,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply08 Sept 2020, 12:28
Official
Good Day Jonathan,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
JW
Jonathan W's updateReviewer Update
08 Sept 2020, 13:00Hi. Thanks to your agent for her response and while she was friendly and tried, there are two awful solutions on the table that your competitors are not putting their customers in. You are still charging me R800 to cancel this. I still do not trust Tracker Connect at all and would strongly encourage everyone to use their competitors. I have a few friends who have also struggled financially due to lockdown and when they went to Netstar for solutions they were able to stop increases or if they had to cancel then they werent charged any cancellation fee at all. As a result, i'm going to them and my friends will also be going back to them in a few months as things pick up.
JW
Jonathan W's update08 Sept 2020, 13:00
Reviewer Update
Hi. Thanks to your agent for her response and while she was friendly and tried, there are two awful solutions on the table that your competitors are not putting their customers in. You are still charging me R800 to cancel this. I still do not trust Tracker Connect at all and would strongly encourage everyone to use their competitors. I have a few friends who have also struggled financially due to lockdown and when they went to Netstar for solutions they were able to stop increases or if they had to cancel then they werent charged any cancellation fee at all. As a result, i'm going to them and my friends will also be going back to them in a few months as things pick up.