JR
J- Rod
1 reviews | Active since Aug 2016
01 Nov 2023, 22:11
Tracker South Africa cant solve client technicial issue for months
Tracker, a simple technicial issue that your company can't solve for some reason but your technicial team installs new installations on a daily basis. People get paid full salaries but your clients is not satisfied.
Helpful (0)
Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
02 Nov 2023, 08:37Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply02 Nov 2023, 08:37
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
09 Nov 2023, 08:35Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply09 Nov 2023, 08:35
Official
Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
JR
J- Rod's updateReviewer Update
08 Dec 2023, 13:35No, its not resolved.
You guys sent me a new Bluetooth Tag, but I can't enroll it on my profile.
You guys first need to remove my current tag and ADD the new TAG.
Why must I do your guys job.
Mail was sent with this issue, and no-one came back to me since.
Months past and my product is not functioning as it should and I pay full price every month.
You guys sent me a new Bluetooth Tag, but I can't enroll it on my profile.
You guys first need to remove my current tag and ADD the new TAG.
Why must I do your guys job.
Mail was sent with this issue, and no-one came back to me since.
Months past and my product is not functioning as it should and I pay full price every month.
JR
J- Rod's update08 Dec 2023, 13:35
Reviewer Update
No, its not resolved.
You guys sent me a new Bluetooth Tag, but I can't enroll it on my profile.
You guys first need to remove my current tag and ADD the new TAG.
Why must I do your guys job.
Mail was sent with this issue, and no-one came back to me since.
Months past and my product is not functioning as it should and I pay full price every month.
You guys sent me a new Bluetooth Tag, but I can't enroll it on my profile.
You guys first need to remove my current tag and ADD the new TAG.
Why must I do your guys job.
Mail was sent with this issue, and no-one came back to me since.
Months past and my product is not functioning as it should and I pay full price every month.
JR
J- Rod's updateReviewer Update
10 Jan 2024, 07:53Still an issue from the day i mailed you guys the 5th of October 2023.
3 months down the line and my issue is still there.
And then your system sends me this sms:
Alert! Your Tracker unit CF*****is not functioning optimally. This impacts recovery and service delivery. Call Tracker - *** to resolve.
If you cant give me the service im paying for, please cancel my contract and come fetch your tracking device out of my vehicles.
3 months down the line and my issue is still there.
And then your system sends me this sms:
Alert! Your Tracker unit CF*****is not functioning optimally. This impacts recovery and service delivery. Call Tracker - *** to resolve.
If you cant give me the service im paying for, please cancel my contract and come fetch your tracking device out of my vehicles.
JR
J- Rod's update10 Jan 2024, 07:53
Reviewer Update
Still an issue from the day i mailed you guys the 5th of October 2023.
3 months down the line and my issue is still there.
And then your system sends me this sms:
Alert! Your Tracker unit CF*****is not functioning optimally. This impacts recovery and service delivery. Call Tracker - *** to resolve.
If you cant give me the service im paying for, please cancel my contract and come fetch your tracking device out of my vehicles.
3 months down the line and my issue is still there.
And then your system sends me this sms:
Alert! Your Tracker unit CF*****is not functioning optimally. This impacts recovery and service delivery. Call Tracker - *** to resolve.
If you cant give me the service im paying for, please cancel my contract and come fetch your tracking device out of my vehicles.