1 reviews | Active since Feb 2020
TRACKER- SO PATHETIC AND UNRELIABLE!!!
I made a call to Tracker, notifying them that their device was not working in my car. They promised to send a Technician (which they did) and told me that if it happens that a device was tempered with, I will be liable for a +R500 fine.
The Technician told me that the device's battery was dean, so he had to replace it. This therefore meant I am not liable for any fee. Now the invoice came through and I am billed +R500 on top of my monthly subscription of R219.
The service agent-Muatisi requested that the Finance write this bill off, as I am incorrectly billed. Now, they tell me stories that I am not willing to entertain, for it was never part of my agreement to them. Why pay for a service that is NOT maintained or taken care of? That is RIDICULOUS!
I am very disappointed in their unprofessionalism and greed and do not recommend them to anyone. I am cancelling my subscription and looking for alternatives.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We confirm having contacted you and assisted with your concern.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
We confirm having contacted you and assisted with your concern.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
Thank you for attending to my query promptly and with sensitivity. I am happy to note that I will be refunded and that the invoice has indeed been written off. I did receive a call confirmation from Mr Nhlakanipho Mabaso who was so understanding and precise.
I will continue being loyal (as always to the company) and the company and in possession of your terms and conditions (which I advise that you send them through to all customers at least once a year!)
I am happy and relieved :) Ndiyabulela!!
Thank you for attending to my query promptly and with sensitivity. I am happy to note that I will be refunded and that the invoice has indeed been written off. I did receive a call confirmation from Mr Nhlakanipho Mabaso who was so understanding and precise.
I will continue being loyal (as always to the company) and the company and in possession of your terms and conditions (which I advise that you send them through to all customers at least once a year!)
I am happy and relieved :) Ndiyabulela!!
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive.
Tracker Connect
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive.
Tracker Connect