1 reviews | Active since Aug 2016

26 May 2018, 09:00

Tracker sharing other customer vehicle details with me!!!!

Cancellation of contract and 1.5 months later I can see the vehicle movements on Skytrax! Every detail! This is shocking and in violation of the privacy act. What can be seen by others of my family's cars!!!!? The very best is that I have to pay for cancellation to refit Tracker to my wife's new car! That is I have to pay Tracker to REMAIN a customer or leave completely. (If I knew it would've been such a mess I would not even fitted tracker?) The reduction on insurance is less than the units cost and now I have a doubt about my personal detail and wife and children details!!! Now I can see 2 cars! But be very sure the money has been deducted!!! I simply cannot trust this company with my family in South Africa. A cancellation was 700. The final debit order was 1 144? Now to get all my cars cancelled will certainly cost me more because Tracker is dangerous! What happens if the other vehicle gets compromised!!!? Who do I escalate to? I called your call centre twice... Get your "probes" out if my family's vehicles now with proof - not simply deactivated - because I have proof it does not work! It makes me sick! This is *********!!! I have a obligation to let the dealership know that this is the case with the current vehicle.

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Replies (4)
Tracker Connect
Tracker Connect's reply26 May 2018, 09:44
Official

Good day Mr. Jansen van Rensburg,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

's update26 May 2018, 11:16
Reviewer Update
Thank you for the rapid response and call this morning. I believe we can save this relationship.
's update28 May 2018, 11:09
Reviewer Update
Hi Tracker. Najma asssited me. Her service is simply excellent. She has the s**** to listen to a customer and allow the customer to speak. She allowed me to calm down and in doing so retained my business. Thank you very much. Additionally thank you very much for the gesture of goodwill. Regards.
Tracker Connect
Tracker Connect's reply28 May 2018, 11:14
Official

We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive.

Kind regards,

Tracker Customer Care