RR
Robyn R
1 reviews | Active since Jun 2013
28 Sept 2023, 08:10
Tracker - shameful customer service.
I have been sending emails to the info@tracker email address since the 19th September. No one bothers to respond. You went into my bank account and debited an amount of R516.32 - this after I had cancelled my service and secondly that is not even the amount of my usual debit order. So I have no idea what this payment was for. My bank cannot cancel the debit order on their side because Tracker is holdibg tightly onto the Debicheck mandate. Please release me from this service agreement and STOP debiting my account. Someone needs to contact me via email ASAP as the customer service I have received to date has been utterly shocking.
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Replies (3)
Tracker Connect's replyOfficial
28 Sept 2023, 08:30Good day Robyn,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply28 Sept 2023, 08:30
Official
Good day Robyn,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
28 Sept 2023, 09:12Good Day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply28 Sept 2023, 09:12
Official
Good Day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
RR
Robyn R's updateReviewer Update
02 Oct 2023, 14:11Nothing has been resolved. Your email states that my account was cancelled on 20/9 which is utter *******. I have not been in the country since 27/08. I cancelled my account on 8th August. Check your phone records if there is any discrepancy. Your idea of resolution is a once off email TELLING the client instead of ASKING the client.
Then when client responds to your email, no one bothers to follow up.
Then when client responds to your email, no one bothers to follow up.
RR
Robyn R's update02 Oct 2023, 14:11
Reviewer Update
Nothing has been resolved. Your email states that my account was cancelled on 20/9 which is utter *******. I have not been in the country since 27/08. I cancelled my account on 8th August. Check your phone records if there is any discrepancy. Your idea of resolution is a once off email TELLING the client instead of ASKING the client.
Then when client responds to your email, no one bothers to follow up.
Then when client responds to your email, no one bothers to follow up.