Tracker-service(what service)

We ran into issues June 2023 where our account was debited with an installment every month but Tracker couldnt give us an report to confirm the tracker is working, the last sms we received was 8 Nov 2020 to say the tracker is in working order. After several calls and promises we stopped the payment at the bank. Tjoef tjaf we were handed over. Wow, suddenly moving at the speed of light. On the 29th of Jan our car was ******. Phoned to activate the device, paid all outstanding ammounts. Had 3 sms's and two calls giving us updates(car cant be traced). No follow up servive. Now I am struggling to get a activation report for the insurance but no luck. The insurance is only waiting for the report. But the agent quickly informed us we must remember we must give 30 days notice to cancel. What must I pay for? A car that cant be found?