Tracker services suck a$$

I recently bought a new car and the vehicle comes pre-installed with Tracker. I have subsequently taken out a subscription for Skytrax as well. When Tracker called me i informed them i preferred to have a debit order going off instead of manual payment each month. Just recently i realised that i have received invoices and about 2 months overdue. There was no call from Tracker whatsoever and i was not aware that i was disconnected. This morning i tried my panic button and nothing. It tees me off that tracker has not called to ask me about the account but have disconnected me instead. I have paid up 2 days ago and still i am still disconnected. I am very upset and i want management from Tracker to call me.