Tracker Service NON-Existing for too long now! fed-up

After numerous conversations and emails in January 2023, we finally changed ownership from a personal to a business account, to make things easier (very naive of me), the forms were sent, and changes was made (I did receive the required invoices etc. as required for this account) However, Tracker failed to add me on the account as a second authorized user, as stipulated in the change of ownership forms, was filled out and signed by the company director, so now today I/we have a query (Query: last status update for one of the vehicles is 12 days ago! so, here again we have a matter that we are paying for a tracking service and not getting the relevant tracking information)

Do take note that this might become an Emergency as we can't get hold of the driver telephonically AND Tracker refused help because it's not noted on the account that I'm an authorized user on the account!!! AND the one and only authorized user on the account is the person we can't get hold of / we can't track the unit!!!!

This won't be the first time we are having issues with Tracker - I think it's time to move all our business elsewhere, please if anyone can recommend another / better tracking supplier - you are welcome!